Policy

As of January 2022

Handbags are handmade, made to order and each piece is uniquely made. Photos may vary slightly in color.

BILLING AND SHIPPING MUST BE THE SAME. ANY DISCREPANCIES WILL CAUSE YOUR ORDER TO BE CANCELLED

We are not responsible for lost or stolen packages, if your tracking states your order has been “Delivered” and you still have not received your package please contact your shipping provider immediately. If they cannot locate your package, a claim should be filed with them.

Rushed Inquiries have a $20-$50 fee 

In an effort to conserve paper, a receipt will not be included with your order. Please refer to your emailed order confirmation after you have placed your order.

If the wrong address is entered at checkout and the package is returned back to us, there will be a reshipment fee of $10 due prior to reshipment. Once an item has shipped we are unable to make changes to the shipping address. In this case, please contact USPS to make any address changes. We are unable to process refunds for items sent to an address that was provided upon checkout that was incorrect. If your tracking information stated “notice left” please contact USPS to reschedule delivery before 14 days. Otherwise your item will be returned back to us. 

Domestic Shipping:

Orders shipped via USPS with delivery confirmation using Priority shipping. Average delivery time 2-3 business days. Allow up to 24 hours for tracking numbers to update. There is a 2-3 week wait time prior to shipping as all pieces are made to order. Unless stated otherwise. You will receive a shipping confirmation email with tracking once your order ships.

Orders with a total over $200 will be shipped with Signature Confirmation.

International orders:

Items will be shipped via USPS First Class shipping unless chosen otherwise. Tracking will only be available while the package is inside of the US. This could take anywhere from 2-4 weeks. Priority or Express shipping with tracking that will be available the entire way to and it will take 7-10 business days to receive.

Duties and custom taxes are the duty of the client. 

Rerouted Packages:

Please note; we do not manually input addresses. Shipping addresses are exported from one database to another. Please ensure the shipping address is correct upon receiving tracking information. 

If your order is returned back to us and you choose not to pay your reshipment fee a refund will not be processed. 

Return Policy:

Due to high demand and limited stock, we cannot offer refunds/exchanges of any product at this time.

There will be no refunds or exchanges for custom orders.

If you believe you are missing an item or received the wrong item. Please contact us within 5 days of delivery.

Once orders are placed within 24hrs exchanges or cancellations can be made.

Any other questions do not hesitate to email info.taylortyler@gmail.com

Thank you for being apart of the TAYLOR TYLER house.